Job Details

Key Deliverables:

• Develop a store business plan in line with the business strategy

• Encourage and promote all opportunities to drive sales, leading by example

• Implementation of BU marketing guidelines

• Ensure store layout is within company's guidelines

• Understand local customer needs and ensure this is delivered through both product and service

• Proactively use all management information tools available to analyze performance and respond to trends with the appropriate action

• Line Manage your direct reports using effective performance coaching to achieve results

• Ensure accurate and timely delivery of the seasonal look as per UK guidelines

• Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.

• Monitor and take actions necessary to improve shrinkage and profit protection

• Ensure store and staff presentation standards are consistent with brand requirements

• Ensure health and safety requirements are fully compliant

• Manage all third party contractors on site

• Enhance sales through identification of trends related to footfall, conversion, UPT, etc.

• Ensure a smooth and accurate process for stock management in the store

• Manage your controllable cost lines in-store, to come in on or under target

• Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results

• Ensure sequential links for layout in consultation with the Visual Merchandiser

• Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required

• Ensure quality recruitment for store advisors and supervisors in the store in consultation with HR

• Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times

• Conduct performance appraisals of your team